When you hire PMG Services you hire the entire company, we work very closely as a team. Your community receives personal attention and customized service beginning with the person who answers the telephone — who will not just transfer the call to the manager or the manager’s voice mail but will ask what the call is regarding so they can quickly and efficiently help them. For example, they will provide forms immediately and handle requests for keys, remotes, etc., so the homeowner is served in the first phone call.
All phone calls and emails are returned by the next business day and usually on the same day. PMG maintains call logs to include names, dates, times, nature of call and follow up notes by association for any given period of time frame.
Reports and violation logs are available for board view on the community web portal and can be e-mailed to the board after the completion on each tour as required (sample violation log attached). Action items are documented after a board meeting and e-mailed to the board (sample action items attached).
In addition to the above, PMG Services includes at no additional cost to the association it’s fully integrated web portal. Real-time features include a customizable auto-notification feature for when an owner enters a maintenance request, a request for architectural approval or even just a response to an email inquiry.